Temp Ecommerce Customer Service Representative

Title:: Temp Ecommerce Customer Service Representative 
Location: Jersey City, NJ
Start: ASAP
Duration: Temp to Perm
Hours: Fulltime
Pay: $18-$22/hour DOE

Job Description: 

• Provide exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base;

• Manage customer cases providing support and information regarding eCommerce products,stock availability, order inquiries, returns, exchanges and shipping information;

• Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs;

• Knowledgeable in company policies and procedures including after sales policies and repair case management;

• Understand customer needs and resolves cases to enhance brand loyalty;

• Cultivate relationships and offers special, dedicated and curated service to Very Important clients (VIG) actively contributing to increased sales revenue;

• Support quality assurance and shares product and website related client feedback;

Key Requirements

• 2+ years of previous retail, call center or hospitality experience;

• Luxury eCommerce sales and customer service experience preferred 
• Proficient in Microsoft suite Salesforce, Zendesk, Shopify

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