Temp Customer Service Rep – San Antonio

Temp Customer Service Rep
Start: September
Duration: Ongoing
Location: Remote but must be based in San Antonio for training
Rate: $15/hour

Responsibilities:
 

• Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
• Make Disney Streaming product recommendations on each viewer interaction.
• Other duties as assigned.

Required Qualifications:
 

• To excel in this role, you should have:
• A high school diploma or GED and at least one year of experience in customer service.
• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
• Strong written and verbal communication skills.
• Excellent typing, phone, and computer navigation skills.
• High standards of written communication, including proper punctuation, grammar, and spelling in both English and Spanish.
• Good comprehension and documentation skills.
• The ability to navigate the Internet, email, and Instant Messenger tools.
• Familiarity with digital streaming services and devices.
• A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
• Effective and professional communication skills.
• Robust time management skills to ensure productivity aligns with department standards.
• A sense of accountability, taking ownership of issues from start to finish.
• Willingness to work 365 days a year (including holidays) with 24-hour support availability.
• Dependable access to transportation.

Preferred Qualifications:

• Proficiency in Microsoft Outlook, Chrome, and navigating Disney+, ESPN+, and Hulu websites.
• Ability to navigate various digital communication channels efficiently to provide viewers with prompt, courteous, and accurate information.
• Multitasking and strong interpersonal skills.
• Clear and concise communication skills.
• Poise and professionalism even during high-volume situations.