Store Manager

Role: Store Manager
Reports to: Sales Director
Salary: Competitive, plus sales-based bonus commission scheme

Our client is  a British brand known for its high-quality leather accessories. Launched in 2008, it draws inspiration from traditional school satchels, blending timeless design with modern appeal.

All products are handcrafted in the UK, with a strong focus on craftsmanship, heritage, and sustainability. The brand has gained global recognition and continues to grow through international expansion and creative collaborations.

Key Responsibilities

• Deliver outstanding in-store service and ensure all team members consistently meet high service standards

• Understand and exceed weekly and monthly store targets

• Drive individual and team performance to achieve strong sales results

• Support and challenge the team to build strong customer relationships and deliver exceptional service

• Clearly communicate goals, targets, and key updates to the team through daily briefs and updates

• Foster a collaborative and motivated team environment

• Lead by example as a brand ambassador and role model

• Recruit and onboard new team members when required

• Complete store performance reports and provide in-depth sales and customer analysis

• Maintain confidentiality of sensitive financial data and business metrics

• Manage stock levels, making strategic decisions around stock control

• Conduct regular stockroom checks and updates to maintain optimal stock availability

• Plan and execute in-store sales events and promotions

• Maximise sales through effective visual merchandising, following brand guidelines

• Maintain high presentation standards on the shop floor at all times

• Stay aware of retail trends, customer expectations, and competitor activity in the local market

• Handle customer enquiries and complaints professionally to retain customer loyalty

• Follow all company cash handling and banking procedures, ensuring security compliance

• Support a safe and healthy working environment, following all legislative health & safety requirements

• Address any security or loss prevention concerns promptly

• Resolve HR issues professionally, seeking support from HR as needed

• Manage team rotas, payroll submissions, and monthly reporting

• Control store costs and manage petty cash effectively

• Oversee staff holiday planning to ensure adequate coverage and balanced leave usage

• Monitor and report any property maintenance issues

• Maintain clean and well-organised back-of-house areas, including parcel and delivery management

• Act as a key liaison with Head Office departments

• Build strong relationships with peer store managers

• Perform any additional duties reasonably required to support the business, including admin and support across other locations

Skills & Attributes Required

• Strong leadership abilities and proven experience in motivating teams

• Excellent planning, time management, and delegation skills

• Quick to learn and able to adapt to new concepts and processes

• Capable of multitasking and working effectively under pressure

• Strong commercial awareness and business acumen

• Confident, assertive, and able to manage effectively in dynamic situations

• A collaborative mindset with a drive to contribute innovative ideas

• Comfortable with basic IT systems and operational tools

• Organised, reliable, and proactive

• Energetic, enthusiastic, and confident with a passion for retail

• A positive representative of the brand and company culture