Sales Advisor

Title: Sales Advisor
Location: Boston, MA
Working Model: Full Time, In-Person
Industry: Luxury Retail / Timepieces
Salary: Up to $29/hour + monthly commission. Salary is commensurate with experience and is an estimated range provided by JPSearch.

Responsibilities:

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
• Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
• Be attentive, responsive, and versatile to client requests.
• Work with management to balance brand initiatives, deliveries, and client expectations.
• Consistently meet or exceed individual and boutique sales goals.
• Deliver excellent client experiences with the highest degree of professionalism.
• Lead all steps of the sales ceremony in line with brand standards.
• Negotiate and handle objections confidently.
• Generate and follow up on sales leads to create selling opportunities.
• Participate in networking and brand exposure events.
• Maintain proactive outreach and efficient CRM usage.
• Communicate professionally across all channels (phone, email, text).
• Manage daily schedule and responsibilities with precision.
• Capture and utilize client data to foster long-term relationships.
• Resolve client concerns and escalate issues when necessary.
• Support in-store and offsite events, partnering with management.
• Uphold professional conduct and appearance according to brand guidelines.
• Adhere to Richemont and brand-specific social media and communication policies.

Requirements:

• ‘Can do’ attitude and passion for luxury customer experience.
• 5+ years of experience in the timepiece or related luxury industry.
• Critical thinker with solution-oriented mindset.
• Flexible and available to meet evolving boutique schedule.
• Strong verbal, written, and organizational skills.
• Proficient with MS Office, especially Excel.
• Fluency in a second language is a plus.