Operations Floor Lead

Title: Operations Floor Lead
Company Description: Contemporary Permanent Jewelry Brand
Location: New York, New York
Salary: $55,000-60,000
*Salary is commensurate with experience and is an estimated range provided by JPSearch*

Responsibilities

• Foster an inclusive and collaborative team culture that enhances productivity and engagement.
• Communicate effectively with store associates and cross-functional partners to ensure smooth operations.
• Train, coach, and provide consistent feedback on product knowledge, sales techniques, and customer service.
• Lead by example on the sales floor, setting the standard for exceptional customer interactions.
• Execute company objectives and key performance indicators (KPIs), ensuring clear alignment with the team.
• Utilize product knowledge to provide tailored recommendations and drive upsell opportunities.
• Monitor and strategize sales performance in collaboration with management.
• Support the team in achieving and exceeding sales targets through motivation and effective coaching.
• Build and maintain strong client relationships through proactive engagement and clienteling tools.
• Assist in planning and executing in-store events to drive traffic and brand awareness.
• Maintain visual merchandising standards, ensuring proper display pricing and inventory tracking.
• Oversee and participate in routine inventory counts, ensuring accuracy and stock optimization.
• Ensure seamless transactions, returns, exchanges, and warranty processing.
• Manage back-of-house operations, including receiving and organizing shipments.
• Ensure daily replenishment of sales floor inventory and train associates in effective inventory management.
• Partner with the HQ operations team to enhance store replenishment, loss prevention, and overall efficiency.

Requirements:

• High School Diploma or equivalent preferred.
• 2-3 years of retail management experience, preferably in jewelry or similar high SKU environments.
• Strong leadership skills with a proven ability to drive sales, visual merchandising and operational efficiency.
• Proficiency in Shopify, Google Workspace, and inventory management software.
• Flexibility to work nights, weekends, and holidays as needed.
• Excellent organizational and communication skills.
• Proven record of coaching and developing a staff in retail and or operations.