Customer Relations Manager

Title: Customer Relations Manager

Company Description: Designer Bridal – Well-established and industry-leading multi-line designer bridal gown and accessories manufacturer and retailer. 

Location: Anaheim, California

Responsibilities:

• Oversee and approve orders, exchanges, repairs, and customer inquiries with accuracy and professionalism.
• Manage call center operations, ensuring timely responses and efficient workload distribution.
• Handle escalated customer issues and provide solutions-focused leadership.
• Train, coach, and motivate the customer service team to meet performance goals.
• Identify gaps in team knowledge and recommend targeted training initiatives.
• Maintain confidentiality and uphold company standards in all interactions.
• Provide reports and insights to senior leadership to improve customer service strategies.

Requirements:

• 7–10 years of customer service experience, preferably in retail, apparel, or fashion.
• Proficiency in Microsoft Office (Word & Excel).
• Strong communication, problem-solving, and organizational skills.
• High school diploma (or equivalent); bachelor’s degree preferred.
• Typing speed of 45+ WPM.
• Experience in bridal sales or garment construction.
• Basic alterations or sewing knowledge.
• Familiarity with NetSuite or similar CRM/ERP systems.

Salary:$70,000 – $80,000

Salary is commensurate with experience and is an estimated range provided by JPSearch.