ETSConcession Manager – Harrods
Apply NowAbout Us
We are a premium Swiss chocolate company with a growing presence in London. Our handcrafted products, made with responsibly sourced ingredients, are delivered fresh from Switzerland and enjoyed by customers who appreciate quality, creativity, and indulgence.
The Opportunity
We’re looking for a passionate and driven Store Manager to lead one of our London boutiques. This is a hands-on role where you’ll shape the customer experience, lead a high-performing team, and drive sales in a dynamic retail environment.
Key Responsibilities
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Manage day-to-day store operations
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Lead by example to deliver exceptional customer service
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Drive sales performance and meet targets
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Recruit, train, and develop a motivated team
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Oversee stock management and ordering
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Ensure compliance with health and safety standards
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Maintain visual merchandising and store presentation
What We’re Looking For
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Experience managing a premium or luxury retail store
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Strong leadership and people development skills
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Excellent customer service and communication abilities
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Commercially minded with knowledge of key retail metrics
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Organised, adaptable, and results-focused
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Flexible availability, including weekends and holidays
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Passion for fine food and chocolate
What We Offer
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Competitive salary and bonus scheme
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Pension contribution
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50% staff discount
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Referral incentive program
Our Values
We’re committed to creating an inclusive, respectful workplace that celebrates diversity and individuality. What unites us is a love for exceptional chocolate and a shared mission to bring joy to our customers.
