Deputy Store Manager – Trafford Centre, Manchester

London, Greater London Retail Posted June 19, 2025
#225967
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Deputy Store Manager – Premium Retail

We are a fast-growing, premium food and lifestyle brand with a strong presence in the UK and an exciting global footprint. Our London locations include a flagship boutique on Regent Street, a vibrant store in Westfield Shepherd’s Bush, and an exclusive concession in Harrods’ Chocolate Hall. We pride ourselves on offering artisanal, responsibly-sourced products made by hand and delivered fresh each week to our stores.

We’re passionate about creating joyful customer experiences and are looking for a Deputy Store Manager who shares our energy, ambition, and appreciation for exceptional quality. If you thrive in a collaborative, dynamic, and customer-focused environment, we’d love to hear from you.

Role Overview

As a Deputy Store Manager, you’ll play a key role in driving performance, developing a winning team, and ensuring our boutique delivers a memorable customer journey every day. You’ll step into the Store Manager’s shoes when needed, and support across all aspects of store leadership and operations.

Key Responsibilities

  • Support and deputise for the Store Manager as needed

  • Lead by example on the shop floor to deliver an engaging customer experience

  • Motivate, mentor, and coach sales associates

  • Oversee onboarding and ongoing team training

  • Manage daily store operations and uphold brand standards

  • Maintain high levels of product knowledge and ensure visual merchandising is on point

  • Place weekly and seasonal stock orders; manage inventory and apply FIFO processes

  • Monitor health and safety compliance, including food safety protocols

  • Schedule staff for optimum coverage and cost efficiency

About You

  • Proven experience in a similar role within a premium or luxury retail environment

  • Passionate about delivering standout customer service

  • Results-driven, organised, and hands-on with a commercial mindset

  • Strong leadership and people development skills

  • Confident working with KPIs (e.g., ATV, conversion)

  • Excellent communication skills in English; other languages a plus

  • Comfortable using MS Office and POS systems

  • Flexible with working hours including weekends and holidays

  • A love for fine food and premium experiences

What We Offer

  • Competitive salary and performance-based bonus scheme

  • Generous staff discount (50%)

  • Pension plan

  • Referral program

  • A supportive, diverse, and dynamic team culture

Join us and be part of a brand that’s redefining premium retail experiences through passion, quality, and innovation.

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