Inside Sales Manager

Title: Inside Sales Manager 
Company Description: Apparel industry 
Location: South Bay 
Salary: $100-120k + commission
Salary is commensurate with experience and is an estimated range provided by JBC.
 

Key Responsibilities
Team Leadership & Performance

• Lead and coach a team of Account Managers, ensuring clear goal setting and alignment with company objectives.
• Foster a high-performing, collaborative culture rooted in accountability and a customer-first mindset.
• Conduct regular performance reviews, provide ongoing feedback, and facilitate professional development opportunities for the team.
• Ensure AMs own their accounts, develop strategies for exceptional service, and address customer business challenges.
• Serve as a role model for effective communication, organization, and execution.
   

Sales Support & Execution
 

• Collaborate closely with Client Partnership Managers (CPMs) to ensure smooth execution of client programs, projects, and initiatives.
• Ensure AMs are equipped to handle customer needs, from order execution to program launches, while maintaining the highest level of customer satisfaction.
• Oversee workload distribution and resource allocation to optimize support for clients and the overall sales strategy.
• Monitor team performance using project management tools (HubSpot, Monday.com, etc.), ensuring timely completion of client projects and requests.
   

Process Improvement & Problem Solving
 

• Proactively identify process bottlenecks or inefficiencies impacting client success and team productivity.
• Lead cross-functional initiatives to improve processes, ensuring faster, more accurate execution of tasks and client-facing deliverables.
• Collaborate with other departments to optimize workflows and resolve challenges in a timely manner.
   

Reporting & Accountability
 

• Track and report on team performance, productivity metrics, and client impact to senior sales leadership.
• Ensure accurate and up-to-date reporting of key account details, project statuses, and client updates.
• Support preparation for internal business reviews and client meetings with accurate data and project completion status.
   

Other Duties
 

• Lead special projects aimed at enhancing account management processes and customer success.
• Assist in the recruitment and onboarding process for new hires, ensuring smooth transitions and goal alignment.
• Collaborate with the Director of Sales & Services to ensure alignment across teams and smooth day-to-day operations.
   

Requirements
 

• Bachelor’s Degree preferred.
• 3+ years of experience in inside sales, account management, or customer support; 1+ year of experience managing a team.
• Proven ability to lead a team, prioritize tasks, and meet deadlines while driving a culture of accountability and excellence.
• Experience with CRM and project management tools (e.g., HubSpot, NetSuite, Monday.com) is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to handle multiple projects and shifting priorities.
• Passion for service excellence, teamwork, and continuous improvement.
• Strong business acumen and ability to analyze data to inform decision-making.