Account Services Manager

Title: Account Services Manager

Location: El Segundo, CA

Working Model: Mondays & Tuesdays in office, rest of the week remote

Industry: Beauty

Salary: $85,000–$125,000 Base + 10–15% Annual Bonus (Salary is commensurate with experience and is an estimated range provided by JPSearch.)

Responsibilities:

• Manage all aspects of B2B order processing, including order entry (manual and EDI), allocation, routing, and invoicing, using NetSuite.
• Serve as a liaison between the warehouse and internal teams to ensure seamless order processing.
• Consolidate and prepare weekly and monthly order status reports for Sales & Operations teams.
• Monitor inventory levels, identify stock shortages, and report on future fulfillment opportunities.
• Collaborate with the warehouse team for timely pick, pack, routing, and transportation of orders.
• Resolve discrepancies in order processing, pricing, and invoicing to maintain accuracy and customer satisfaction.
• Oversee invoice transmission and reconcile discrepancies in EDI transmissions, invoices, and RTVs (Return to Vendor).
• Provide supporting documentation to wholesale customers, such as bills of lading and proof of delivery.
• Alert Finance and Sales teams regarding past-due balances requiring suspension or credit line reductions.
• Review, negotiate, and manage customer chargebacks, providing documentation for disputed chargebacks.
• Process and track gratis, PR, Marketing, and Sampling requests with proper documentation and follow-up.

Requirements:

• Minimum 2–3 years of experience in EDI order processing, invoicing, and working with a 3PL/warehouse.
• Advanced experience with NetSuite is required.
• Intermediate to advanced Excel skills, including vlookups, pivot tables, and other advanced functions.
• Passion for the beauty industry; experience with Sephora is a plus.
• Strong work ethic, ability to work independently, and effective time management skills.
• Ability to thrive in a fast-paced environment and manage high-priority tasks.