Temp Ecommerce Customer Service Representative

Title: Temp Ecommerce Customer Service Representative
Location: Remote
Start: ASAP
Duration: 6 months +
Hours: Fulltime hours 
(Hourly Rate: $18-23/hour (Hourly rate is commensurate with experience and is an estimated range provided by JBC)
Job Description: 

Responsibilities:

• Direct contact with customers via telephone, chat, and email
• Respond promptly to customer inquiries, work internally to facilitate customer’s request
• Provide knowledgeable answers to questions about products, pricing and availability
• Handle and resolve customer complaints with empathy and provide best possible solutions
• Respond to shipping inquiries and answer order status questions
• Provide pricing and delivery information as needed
• Process returns, price adjustments and orders on the customers behalf
• Maintaining broad knowledge of company products 
• Ability to manage tasks across multiple applications

Experience:

• 1-3 years experience in retail customer facing position
• Experience with ecommerce/customer service platforms including Zendesk, Hubspot, Sprout Social, Shopify, Teams and Slack are recommended
• Excellent interpersonal skills and ability to interact with customers, associates and management in a professional and efficient manner
• Flexible schedule including weekends and holidays

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