Temp Customer Service Representative

New York, New York, Remote Customer Service Posted January 10, 2023
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Title: Customer Service Representative

Duration: Temp to Perm

Location: New York, New York

Hours: Fulltime 

Pay: 20/hr – 25/hr *Hourly rate is commensurate with experience and is an estimated range provided by JBC.


-Providing excellent customer. Placing orders, processing exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner.

-Communicate with customers via email, phone, live chat and social media.

-Work with warehouse and carriers to ensure that the customer has the best delivery experience possible.

-Monitor feedback and communicate with customers as required. Use feedback to promote and share customer trends with Management team and business colleagues.

-Establishing long-term relationships with key customers based on data about their preferences, behaviors and purchases.

-Assist the customer with purchasing online 


-Proven track record of working effectively and efficiently within a busy retail and e-commerce environment.

-Experience with an online luxury retailer would be beneficial.

-Good administration skills.

-Good numerical skills.

-Experience with Intercom, Magento, NetSuite and or other e-commerce platforms a plus


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