ETSTemp Customer Service Representative
Apply NowTitle: Customer Service Representative
Duration: Temp, Ongoing
Location: Pittsburgh, Pennsylvania
Hours: Fulltime
Pay: $16-$17/hr *Hourly rate is commensurate with experience and is an estimated range provided by JBC.
RESPONSIBILITIES
-Providing excellent customer. Placing orders, processing exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner.
-Communicate with customers via email, phone, live chat and social media.
-Work with warehouse and carriers to ensure that the customer has the best delivery experience possible.
-Monitor feedback and communicate with customers as required. Use feedback to promote and share customer trends with Management team and business colleagues.
-Establishing long-term relationships with key customers based on data about their preferences, behaviors and purchases.
-Assist the customer with purchasing online
EXPERIENCE
-Proven track record of working effectively and efficiently within a busy retail and e-commerce environment.
-Experience with an online luxury retailer would be beneficial.
-Good administration skills.
-Good numerical skills.
