Temp Customer Service Rep – San Antonio

San Antonio, Texas Customer Service Posted August 21, 2023
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Temp Customer Service Rep
Start: September
Duration: Ongoing
Location: Remote but must be based in San Antonio for training
Rate: $15/hour


  • Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
  • Make Disney Streaming product recommendations on each viewer interaction.
  • Other duties as assigned.

Required Qualifications:

  • To excel in this role, you should have:
  • A high school diploma or GED and at least one year of experience in customer service.
  • Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
  • Strong written and verbal communication skills.
  • Excellent typing, phone, and computer navigation skills.
  • High standards of written communication, including proper punctuation, grammar, and spelling in both English and Spanish.
  • Good comprehension and documentation skills.
  • The ability to navigate the Internet, email, and Instant Messenger tools.
  • Familiarity with digital streaming services and devices.
  • A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
  • Effective and professional communication skills.
  • Robust time management skills to ensure productivity aligns with department standards.
  • A sense of accountability, taking ownership of issues from start to finish.
  • Willingness to work 365 days a year (including holidays) with 24-hour support availability.
  • Dependable access to transportation.

Preferred Qualifications:

  • Proficiency in Microsoft Outlook, Chrome, and navigating Disney+, ESPN+, and Hulu websites.
  • Ability to navigate various digital communication channels efficiently to provide viewers with prompt, courteous, and accurate information.
  • Multitasking and strong interpersonal skills.
  • Clear and concise communication skills.
  • Poise and professionalism even during high-volume situations.
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