Sr. Loyalty Strategy Manager

Remote, San Francisco, California Retail Posted June 4, 2024
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Title: Sr. Loyalty Strategy Manager
Company Description: Retail 
Location: REMOTE 
Hourly Range: $45-$49/hr W2 
Hourly rate is commensurate with experience and is an estimated range provided by JBC. 

 Define and implement loyalty strategies that create meaningful moments of engagement across the customer lifecycle.
· Collaborate with cross-functional teams to design and optimize loyalty programs, promotions, and campaigns.
· Conduct market scans, analyze data, and provide insights to inform program enhancements.
· Monitor industry trends, competitive insights, and emerging technologies related to loyalty and customer experience.
· Assess program performance and recommend improvements to strengthen customer relationships.

· Loyalty strategy / marketing experience with a focus on developing and implementing strategic customer experience programs.
· Proficiency in loyalty marketing, retention strategies, customer engagement, and CRM.
· Strong analytical skills and the ability to translate data into actionable recommendations.
· Excellent communication, presentation, and project management skills.
· Passion for creating exceptional customer experiences.

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