Senior Client Advisor – MRTW – Harrods

London, Greater London Retail Posted March 26, 2024
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My client is a luxury global fashion house who is looking for a Senior Client Advisor to join the Menswear team in Harrods, London.


Sales Performance

  • Engage in upselling, cross selling and multiple selling for all product categories
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products

Client Management

  • Strengthen customer relations, and nurture loyal customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

  • Perform store duties as assigned by team leaders and management
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

Stock Management

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
  • Support during Store stock take and cycle-counts

Store Maintenance

  • Maintain proper visual merchandising according to company guidelines
  • Maintain a safe and clean store environment and implement daily housekeeping duties.


  • 2 -5 years’ experience in Luxury Men’s RTW
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confident
  • Strong customer service skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Strong knowledge and/or interest for fashion/luxury industry with a focus on styling
  • Fluent English, knowledge of Arabic or Mandarin is a plus.


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