SENIOR CLIENT ADVISOR – MENSWEAR, HARRODS

My client is a luxury global fashion house who is looking for a Senior Client Advisor to join the Menswear team in Harrods, London.

RESPONSIBILITIES:

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products

Client Management

• Strengthen customer relations, and nurture loyal customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
• Support during Store stock take and cycle-counts

Store Maintenance

• Maintain proper visual merchandising according to company guidelines
• Maintain a safe and clean store environment and implement daily housekeeping duties.

Profile:

• 2 -5 years’ experience in Luxury Men’s RTW
• Excellent relationships skills, self-reliant, friendly and patient
• Organization, professionalism, self-confident
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for fashion/luxury industry with a focus on styling
• Fluent English, knowledge of Arabic or Mandarin is a plus.