Freelance Supervisor

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Client: Fashion Brand
Title: Freelance Supervisor- 2-3 openings
Start Date: ASAP
Duration: October
Hours: FT or PT
Location: Concord, MA
Hourly Rate: $18- $22/hr Hourly rate is commensurate with experience and is an estimated range provided by JBC.

Job Description:
In your role of Supervisor, you will be helping to lead the team and establish the brand in the local area. The Supervisor’s mission is to assist in driving the team to success, by putting the customer at the heart of everything, whilst living the brands Vision & Values.  This is a very exciting opportunity to join an established British company currently expanding along the East Coast of the US.

Role Responsibilities  

  • Proactively manage the performance of yourself and the team across all business KPIs. 
  • Deliver the successful implementation and maintenance of the brand proposition in your store. 
  • Drive and role model customer service standards to exceed customer expectations and meet customer service KPI measures. 
  • To help train and develop the team, leading by example and creating a motivating work environment. 
  • Have awareness of your own development needs. 
  • To ensure correct procedures are adhered to in a professional manner including cash & stock, health & safety, office, and security of premises. 
  • To execute the brand Visual proposition to company standards. 
  • To abide by all brand policy and procedures. 

Skills and Experience Required 

  • Experience in a customer service environment  
  • Supervisor experience desirable  
  • Excellent interpersonal, organisation and communication skills 
  • Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction 
  • Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory   
  • Team player – embracing every opportunity to be part of what’s going on 
  • Great time management 
  • Demonstrates passionate commitment to the brand  
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