Title: Freelance Customer Service Representative
Location: Jersey City, NJ
Start: ASAP
Duration: Temp to Perm
Hours: Fulltime
Pay: $18-$22/hour Hourly rate is commensurate with experience and is an estimated range provided by JBC.

Job Description:

Provide exceptional online customer service support via live chat, phone, and email
Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information
Knowledgeable in company policies and procedures including after sales policies and repair case management
1-2 years of previous retail, call center or hospitality experience
Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury needs and expectation
Proficient in Microsoft suite, Shopify, Zendesk and Salesforce

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Freelance Customer Service Representative