Freelance Customer Service Representative

Jersey City , New Jersey Customer Service Posted September 25, 2023
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Title: Freelance Customer Service Representative
Location: Jersey City, NJ
Start: ASAP
Duration: Temp to Perm
Hours: Fulltime 
Pay: $18-$22/hour Hourly rate is commensurate with experience and is an estimated range provided by JBC. 

Job Description: 

  • Provide exceptional online customer service support via live chat, phone, and email
  • Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information
  • Knowledgeable in company policies and procedures including after sales policies and repair case management
  • 1-2 years of previous retail, call center or hospitality experience
  • Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury needs and expectation
  • Proficient in Microsoft suite, Shopify, Zendesk and Salesforce
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