Customer Service

San Antonio, Texas Customer Service Posted September 7, 2023
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Viewer Support Specialist / Customer Service Representative
: San Antonio, Texas
Contract-to-Perm Hire engagement
: $12-$15 hr / Perm Target Comparable
Compensation an estimate provided by JBC 

We are seeking a Viewer Support Specialist/Customer Service Representative to join our client for a contract-to-perm engagement based in the San Antonio Texas area.

This is an onsite position.

In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience.
At the heart of this opportunity lies the chance to showcase your unwavering commitment to superior customer service. Your dedication will be the driving force behind our viewers' satisfaction and loyalty.

Responsibilities include but not limited to:

  • Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
  • Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
  • Strong written and verbal communication skills.
  • Excellent typing, phone, and computer navigation skills.
  • The ability to navigate the Internet, email, and Instant Messenger tools.
  • Familiarity with digital streaming services and devices.
  • A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
  • Effective and professional communication skills.
  • Robust time management skills to ensure productivity aligns with department standards.
  • Willingness to work 365 days a year (including holidays) with 24-hour support availability.
  • Dependable access to transportation
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