Customer Service Associate (Call Center)

Dallas, Texas Customer Service Posted November 16, 2023
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Title: Customer Service Associate (Call Center)
Location: Dallas TX
Schedule- Onsite
Compensation 45-48k **Salary is commensurate with experience and is an estimate provided by JBC.
Handling customers' watches properly when receiving or returning them
Performing basic scanning work
Pulling and filing paperwork
Removing bracelets and opening case backs from watches
Escalating incomplete warranty issues
Allocating service jobs to appropriate departments
Handling customer payment authorizations
Entering data into Enterprise Resources Planning (ERP) system
Documenting issues of quality &Invoicing
Managing standard workflow steps
Able to communicate effectively and clearly 
2+ years of Customer Service Experience

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