Customer Experience Representative

Title: Customer Experience Representative

Company: Luxury home goods and furniture company

Location: Los Angeles, California

Salary: $42,000-$52,000
Salary is commensurate with experience and is an estimated range provided by JBC.

Responsibilities:

• Answer incoming calls, voicemails, and emails in an efficient and timely manner
• Address customer inquiries in a positive and empathetic manner
• Resolve any order issues and product questions by providing accurate answers and solutions
• Maintain broad knowledge of products and services
• Develop professional relationships with ongoing customers through excellent communication

Requirements:

• 2+ years’ experience in customer service, call-center environment is a plus
• Proficiency with MS Office, Zendesk and Shopify is a plus
• Furniture industry or e-commerce experience preferred
• Ability to multitask, prioritize, and manage time efficiently

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