Chief Operations Officer (COO)

Frederick, Maryland Operations Posted February 15, 2023
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Reports to: President/CEO
Status: Regular Full Time, Exempt
Salary: $160K -$180K
Hybrid Position
“Salary OR hourly rate  is commensurate with experience and is an estimated range provided by JBC.”


The chief operations officer (COO) has the primary responsibility for “making the agency work.” This means ensuring that there is seamless integration between our client services, project management, creative, market intelligence, sales and workflow operations teams, and that the systems, processes and standards of performance that are needed to accomplish this are in place and followed. The COO will oversee all operational aspects of the business, including leading the development and implementation of the company’s annual strategic business plan, leading the planning, management and implementation of our IT and communications systems; ensuring we hire, train and engage team members effectively; and proactively managing the company’s financial performance, including both reporting on past performance and projecting future performance. 


  • Lead and oversee the planning and implementation of effective workflow operations systems
  • Proactively manage the company’s financial performance
  • Lead the development and implementation of the company’s annual business plan
  • Plan and lead ongoing leadership and management team meetings
  • Manage the company’s business development and marketing efforts
  • Oversee the company’s human resources program
  • Plan and manage the company’s technology systems
  • Oversee general office operations
  • Develop the skills of the workflow operations, marketing, sales, HR, administrative and accounting teams


This is a supervisory-level position on the leadership team. The individual should have the following experience and capabilities:

  • 9+ years of general operations management experience, including financial and accounting management, IT, HR, workflow systems and processes, and insurance experience
  • Experience with advertising and marketing agency systems and workflows
  • Proven ability to effectively manage and motivate a team
  • Demonstrated strategic and analytical thinking skills
  • Demonstrated behaviors and skills that align with company culture and values
  • Excellent organizational and people skills
  • Strong writing and communication skills; dedication to error-free work and communications
  • Superior interpersonal skills with the ability to work with all levels of an organization
  • Advanced knowledge of Microsoft Office (MS Word, Excel, PowerPoint, SharePoint)
  • Basic knowledge of Macintosh and/or Windows computers, especially with Microsoft Office Suite


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