Temporary Client Advisor

Job Title: Temporary Client Advisor 

Start Date: ASAP

Duration: On-going

Location: Jersey City, NJ (On-site)

FT Hours

Hourly Rate: $20-22/hour 

Job Summary:

This role is responsible for managing from start to finish all customer inquiries which will vary across store calls, online orders, general questions and product information, with a special focus on cultivating sales and providing a high level of customer care.

Roles and Responsibilities:

• Provide exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base.
• Knowledgeable in company policies and procedures including after sales policies and repair case management.
• Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs.
• Manage customer cases providing support and information regarding eCommerce products.

Qualifications:

• 2+ years of previous retail, call center or hospitality experience.
• Ability to work a flexible retail schedule: including weekends, evenings, and holidays.
• Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury needs and expectations. 
• Highly organized and detail-oriented, with a strong ability to manage and follow-up on multiple projects simultaneously.
• Bilingual is a PLUS.