Temporary Client AdvisorApply Now
Job Title: Temporary Client Advisor
Start Date: ASAP
Location: Jersey City, NJ (On-site)
Hourly Rate: $20-22/hour
This role is responsible for managing from start to finish all customer inquiries which will vary across store calls, online orders, general questions and product information, with a special focus on cultivating sales and providing a high level of customer care.
Roles and Responsibilities:
- Provide exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base.
- Knowledgeable in company policies and procedures including after sales policies and repair case management.
- Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs.
- Manage customer cases providing support and information regarding eCommerce products.
- 2+ years of previous retail, call center or hospitality experience.
- Ability to work a flexible retail schedule: including weekends, evenings, and holidays.
- Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury needs and expectations.
- Highly organized and detail-oriented, with a strong ability to manage and follow-up on multiple projects simultaneously.
- Bilingual is a PLUS.