Temp Customer Service Representative

Client: Entertainment Network
Title: Temp Customer Service Representative
Duration: ongoing with potential to go perm
Hourly Rate: $14.74-$15.74
Hourly rate is commensurate with experience and is an estimated range provided by JBC.
Location: Remote- local to San Antonio, TX
Responsibilities: 

• Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of  site and applications.
• Make Streaming product recommendations on each viewer interaction. 
• Establish long-term relationships with key customers based on data about their preferences, behaviors and purchases.
• Create an exceptional, unique, and personalized experience through a hands-on approach and exceeding customer expectations through channels such as email, chat, text, phone, and social media.
• Gather feedback of customer inquiries and concerns about procedures, services and products and filter them through the appropriate departments.
• Troubleshoot solutions for questions or issues that arise.
• Work closely with other internal departments to ensure issues are resolved and enable seamless shopping experience.

Qualifications:

• A high school diploma or GED and at least one year of experience in customer service.
• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
• Strong written and verbal communication skills.
• Excellent typing, phone, and computer navigation skills.
• Familiarity with digital streaming services and devices. 
• Open Availability to work nights, weekends, and holidays