Retail Sales Supervisor

Chalotte, North Carolina Posted November 2, 2021
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Title: Sales Supervisor – Full Time
Location: Charlotte, NC.

We are looking for a Retail Sales Supervisor to lead one of our Partnership Locations. In this role, you will be responsible for driving sales and leading the Customer Experience at the location. You’ll be working closely with your Regional Manager in an effort to provide an exceptional customer experience. If you’re passionate about fitness, have a high bar for customer experience, and love to solve challenging problems, we are the place for you.


What you will do


– Develop a deep knowledge and understanding of our product, technology and brand image

– Lead demonstrations, calibrations and workouts with both scheduled and walk-in guests

– Lead conversations to figure out each individual guests specific needs/fitness goals and educate them on how we can support their unique fitness journey

– Deliver on and exceed sales goals

– Maximize sales through exceptional customer relationships and impactful in-store service

– Maintain guest information, preferences and feedback using established sales systems (Salesforce)

– Conduct phone and/or email outreach to new clients to communicate updates and follow-ups

– Maintains an organized and clean sales floor area with an attention to detail

– Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, customer service, and floor coverage.

– Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, customer nurture cycle, and in-store experience.

– Perform opening and closing procedures.

– Create and maintain an environment of strong sales and exceptional customer service through teamwork, providing informal coaching and support when needed, and leading by example.

– You unpack boxes for inventory as required (boxes can weigh 5 – 30 lbs.


Who You Are


– 2+ years sales experience in retail, fitness, service or hospitality industries. Supervisory experience is preferred

– Ability to deliver great customer experiences that build loyalty and deliver measurable sales results

– Strong verbal communication skills. You’re invigorated by interaction with customers, whether groups or individuals

– You are approachable, a good listener, and an enthusiastic brand representative.

– Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies.

– Strong problem solving skills

– Excellent written communication skills. You’re organized, and you follow through on next steps

– Flexibility to work a standard retail schedule, including evenings, weekends and holidays

– Proficiency with Apple Products, Google Suite, and Salesforce a plus

– Applicants are a minimum of 18 years of age


Extra Credit


– Fitness industry experience

– Luxury or high-end product experience

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