Retail Operations Manager

Title: Retail Operations Manager
Company Description: Luxury Apparel and Accessories Brand
Location: Miami, Florida
Salary: $100,000-$110,000
*Salary is commensurate with experience and is an estimated range provided by JPSearch*

Responsibilities:

• Ensure all store operations adhere strictly to company policies and procedures.
• Fully operate the POS system for all stock transfers, payments, inventory inquiries, and customer database entries.
• Act as the Store Manager in their absence to ensure consistent leadership and operational continuity.
• Maintain overall store facility standards, ensuring cleanliness, functionality, and brand presentation across all areas.
• Coordinate and monitor repairs and maintenance, including lighting, electrical systems, and damaged fixtures or equipment.
• Ensure back-office spaces, stockrooms, maintenance areas, and restrooms are organized and compliant with company guidelines.
• Manage relationships with external vendors, subcontractors, and maintenance providers to ensure high-quality work and upkeep.
• Monitor and control store expenses, maintaining accurate and organized records.
• Oversee proper handling of cash levels, credit card processes, and all transactional accuracy.
• Manage petty cash, payroll support, and financial compliance in alignment with company policy.
• Achieve and maintain inventory accuracy and shrinkage reduction goals.
• Lead and complete all inventory counts and cycle counts according to company standards.
• Process store damages and drive resolution to ensure accurate stock levels.
• Partner with Loss Prevention teams to support physical security, inventory control, risk management, and cash handling procedures.
• Manage scheduling, performance, and communication with third-party security providers.
• Maintain all operational systems and equipment including computers, POS registers, phones, ticketing machines, and music systems.
• Oversee ordering and organization of packaging materials, stationery, and CRM supplies.
• Supervise the receipt, processing, and shipment of all merchandise, transfers, and consignments.
• Ensure timely and accurate customer after-sales service and product movement integrity.
• Support all corporate-driven product transfers, rebalancing efforts, and end-of-season inventory processes.
• Ensure accurate and timely processing of HR documentation, scheduling, and compliance.
• Communicate and enforce company HR and safety policies to all associates.
• Train new hires on back-office operations, including POS and inventory systems.
• Assist in creating and managing associate schedules to ensure optimal coverage.

Requirements:

• Minimum 5 years of high-volume retail experience; luxury retail experience preferred.
• At least 3 years in a leadership role focused on store operations.
• Strong organizational and multitasking skills with proven ability to manage timelines and prioritize workload.
• Intermediate or higher level of digital literacy and comfort with POS and inventory systems.
• Goal-oriented, proactive, and solutions-focused.
• Excellent written and verbal communication skills.
• Team player who thrives in a collaborative and fast-paced environment.
• Ability to lift up to 25 lbs and stand for extended periods.
• Flexible schedule availability, including evenings, weekends, and holidays.