Freelance Customer Service Reps (Remote)

New York, New York, Remote Customer Service Posted October 6, 2021
#182289
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Job Title: Freelance Customer Service Representative 

Industry: Contemporary Fashion Brand

Start Date: ASAP – TBD

Hours: Full time hours

Location: Fully Remote

Job Description:

Interact with customers to provide and process information in response to inquiries, concerns, order placement, and requests about products. Responsible for acting as a liaison between external customers and internal teams.

Responsibilities:

  • Direct contact with customers via telephone, chat, and email
  • Interacting with all client(s) with the highest level of professionalism
  • Respond promptly to customer inquiries, work internally to facilitate customer’s request
  • Provide knowledgeable answers to questions about products, pricing and availability
  • Handle and resolve customer complaints with empathy and provide best possible solutions
  • Respond to shipping inquiries and answer order status questions
  • Provide pricing and delivery information as needed
  • Process returns, price adjustments and orders on the customers behalf
  • Maintaining broad knowledge of company products and our policies
  • Maintaining a positive attitude when working under pressure in a fast-paced environment
  • Ability to manage tasks across multiple applications

Position Overview:

  • Answer customer emails and chats regarding product, order process, shipping + delivery and anything in between, schedule calls as needed
  • Communicate cross-departmentally to ensure you are providing accurate, up-to-date information
  • Resolve any issues from start to finish in a timely manner
  • Drive customer satisfaction and revenue by exemplifying an in-depth knowledge of product and maintaining a solution-oriented mindset
  • Collaborate in compiling information critical to continually improving upon our customers’ experience
  • Provide feedback on how to improve upon internal processes

Experience:

  • ZenDesk, Teamwork and slack are recommended
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