Director of Operations

Title: Director of Operations
Company Description: Thriving CPG Start-Up
Location: New York, New York

Responsibilities:

• Supply Chain
  • Coordinate pickup and delivery of domestic and international freight. Ensure inventory is properly received by the warehouse.
  • Routinely review, bid, and negotiate freight and courier rates. Submit RFQs to various freight partners to find lowest possible rates.
  • Surveil and critically evaluate monthly freight spend and performance.
• Wholesale
  • Coordinate wholesale packing, routing, and overall fulfillment (to include freight, if required), according to partner-specific requirements.
  • Work closely with internal and external finance teams to ensure proper invoicing and accounts are in good standing, flag potential delinquencies and track pre-payments according to internal shipping policies.
  • Provide operational support (e.g., pricelist management, order management, and budgets) for sales initiatives including pop-ups, trade show participation, and wholesale campaigns.
• Inventory Management and Purchase Orders
  • Track and report inventory, contribute to identification of products that are over- or under-stocked.
  • Lead operational elements of purchase orders for new and existing products.
• Warehouse
  • Serve as main point of contact for 3PL, resolve issues as they arise.
  • Lead periodic critical review of 3PL performance, set goals and expectations, suggest improvements, and lead search for new 3PL as needed.
  • Coordinate air and ocean transportation of finished goods, and ensure correct receipt of goods to the warehouse.
  • Surveil and critically evaluate monthly spend and performance (SLA).
  • Develop / ensure compliances with all SOPs (e.g. damaged items).
  • Collaborate with Finance to forecast order volume and properly staff to meet SLAs, particularly during high-volume periods.
• Customer Service
  • Take responsibility for our company delivering exceptional customer service.
  • Set CX agenda, source, train and manage CX staff.
  • Ensure all customer returns are processed according to SLA.
  • Manage damages and quality control issues. Communicate trends to cross-functional partners, including Product Development team.
  • Review return reasons related to fulfillment/shipping and escalate issues as necessary.

Requirements:

• 8 – 12 years of professional experience, including positions of increasing responsibility and organizational leadership.
• Bachelor’s Degree required, MBA preferred.
• Excellent written and verbal communication.
• Start-up experience and consumer goods experience.
• Ability to work well under pressure and act professionally and appropriately while doing so.
• Ability to deal with ambiguity and to successfully craft and execute tactical plans from broad strategic concepts.
• Ability to set and improve process for transparency, accountability, and scale.
• DTC + wholesale experience required.
• Creative problem solver with deep passion for organizing and implementing operating systems for cross-functional teams.
• Ability to manage time effectively, prioritize tasks, and work independently and with a team as needed.

Salary: $120,000 – $150,000

Salary is commensurate with experience and is an estimated range provided by JBC