Director of Operations

New York, New York Operations Posted January 24, 2023
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Title: Director of Operations
Company Description: Thriving CPG Start-Up
Location: New York, New York


  • Supply Chain
    • Coordinate pickup and delivery of domestic and international freight. Ensure inventory is properly received by the warehouse.
    • Routinely review, bid, and negotiate freight and courier rates. Submit RFQs to various freight partners to find lowest possible rates.
    • Surveil and critically evaluate monthly freight spend and performance.
  • Wholesale
    • Coordinate wholesale packing, routing, and overall fulfillment (to include freight, if required), according to partner-specific requirements.
    • Work closely with internal and external finance teams to ensure proper invoicing and accounts are in good standing, flag potential delinquencies and track pre-payments according to internal shipping policies.
    • Provide operational support (e.g., pricelist management, order management, and budgets) for sales initiatives including pop-ups, trade show participation, and wholesale campaigns.
  • Inventory Management and Purchase Orders
    • Track and report inventory, contribute to identification of products that are over- or under-stocked.
    • Lead operational elements of purchase orders for new and existing products.
  • Warehouse
    • Serve as main point of contact for 3PL, resolve issues as they arise.
    • Lead periodic critical review of 3PL performance, set goals and expectations, suggest improvements, and lead search for new 3PL as needed.
    • Coordinate air and ocean transportation of finished goods, and ensure correct receipt of goods to the warehouse.
    • Surveil and critically evaluate monthly spend and performance (SLA).
    • Develop / ensure compliances with all SOPs (e.g. damaged items).
    • Collaborate with Finance to forecast order volume and properly staff to meet SLAs, particularly during high-volume periods.
  • Customer Service
    • Take responsibility for our company delivering exceptional customer service.
    • Set CX agenda, source, train and manage CX staff.
    • Ensure all customer returns are processed according to SLA.
    • Manage damages and quality control issues. Communicate trends to cross-functional partners, including Product Development team.
    • Review return reasons related to fulfillment/shipping and escalate issues as necessary.


  • 8 – 12 years of professional experience, including positions of increasing responsibility and organizational leadership.
  • Bachelor’s Degree required, MBA preferred.
  • Excellent written and verbal communication.
  • Start-up experience and consumer goods experience.
  • Ability to work well under pressure and act professionally and appropriately while doing so.
  • Ability to deal with ambiguity and to successfully craft and execute tactical plans from broad strategic concepts.
  • Ability to set and improve process for transparency, accountability, and scale.
  • DTC + wholesale experience required.
  • Creative problem solver with deep passion for organizing and implementing operating systems for cross-functional teams.
  • Ability to manage time effectively, prioritize tasks, and work independently and with a team as needed.

Salary: $120,000 – $150,000

Salary is commensurate with experience and is an estimated range provided by JBC

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