Customer Service Temp

Job Title: Customer Service Temp 
Location: Remote- NEEDS TO BE LOCAL TO SAN ANTONIO, TX
Hourly Rate: $14/hr- $15/hr Hourly rate is commensurate with experience and is an estimated range provided by JBC
Start: ASAP 
Duration: Ongoing
FT HOURS 

• Create an exceptional, unique, and personalized experience through a hands-on approach and exceeding customer expectations through channels such as email, chat, text, phone, and social media.
• Develop the necessary brand, product, and process expertise to seamlessly guide customers through their interactions with the brand.
• Troubleshoot solutions for questions or issues that arise during fulfillment and returns.
• Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
• Gather feedback of customer inquiries and concerns about procedures, services and products and filter them through the appropriate departments.
• Use all systems efficiently to accurately add notes to orders and cases for all incoming and outgoing contacts.

Key Skills & Experience

• Problem solver with strong organizational and follow-up skills.
• Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication.
• Flexible, positive attitude and a team player.
• Excellent verbal and written communication and interpersonal skills
• Effective collaborator with other team members
• Solutions-oriented
• Passion for sales and customer service.