Customer Service TempApply Now
Job Title: Customer Service Temp
Location: Remote- NEEDS TO BE LOCAL TO SAN ANTONIO, TX
Hourly Rate: $14/hr- $15/hr Hourly rate is commensurate with experience and is an estimated range provided by JBC
- Create an exceptional, unique, and personalized experience through a hands-on approach and exceeding customer expectations through channels such as email, chat, text, phone, and social media.
- Develop the necessary brand, product, and process expertise to seamlessly guide customers through their interactions with the brand.
- Troubleshoot solutions for questions or issues that arise during fulfillment and returns.
- Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
- Gather feedback of customer inquiries and concerns about procedures, services and products and filter them through the appropriate departments.
- Use all systems efficiently to accurately add notes to orders and cases for all incoming and outgoing contacts.
Key Skills & Experience
- Problem solver with strong organizational and follow-up skills.
- Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication.
- Flexible, positive attitude and a team player.
- Excellent verbal and written communication and interpersonal skills
- Effective collaborator with other team members
- Passion for sales and customer service.