Customer Service Temp

Remote, San Antonio, Texas Customer Service Posted September 11, 2023
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Job Title: Customer Service Temp 
Hourly Rate: $14/hr- $15/hr Hourly rate is commensurate with experience and is an estimated range provided by JBC
Start: ASAP 
Duration: Ongoing

  • Create an exceptional, unique, and personalized experience through a hands-on approach and exceeding customer expectations through channels such as email, chat, text, phone, and social media.
  • Develop the necessary brand, product, and process expertise to seamlessly guide customers through their interactions with the brand.
  • Troubleshoot solutions for questions or issues that arise during fulfillment and returns.
  • Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
  • Gather feedback of customer inquiries and concerns about procedures, services and products and filter them through the appropriate departments.
  • Use all systems efficiently to accurately add notes to orders and cases for all incoming and outgoing contacts.

Key Skills & Experience

  • Problem solver with strong organizational and follow-up skills.
  • Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication.
  • Flexible, positive attitude and a team player.
  • Excellent verbal and written communication and interpersonal skills
  • Effective collaborator with other team members
  • Solutions-oriented
  • Passion for sales and customer service.
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