Customer Advisor OR Ops Associate-Aspen

Title: Customer Advisor OR Operations Associate-Aspen
Company Description: Luxury Menswear Brand
Location: Aspen, Colorado
Salary: $25/hour
Hourly rate is commensurate with experience and is an estimated range provided by JBC.
Responsibilities: 
Customer Advisor:

• Provide memorable luxury in-store customer service experience by following the Brand's Selling Flow and acting in accordance with the Brand's Mindset.
• Demonstrate an entrepreneurial mindset in developing the business.
• Consistently and effectively networks to attract new customers and develop a customer database.
• Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
• Anticipate customers expressed and unexpressed needs and wants and respond appropriately to exceed customer expectations
• Create opportunities for customers to experience multiple brands, products, and “total looks” by demonstrating relevant yet personalized mix-and-match options.
• Promote the brand's Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
• Utilize company-provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
• Leverage “Brand Stories” to support and enhance the selling ceremony 
• Collates useful and accurate customer data and information in accordance with the brand's CRM procedures and guidelines.
• Cultivates future customer connections with (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
• Utilize CRM software as the primary tool for after-sales communication
• Take ownership of resolving customer issues or complaints with empathy, while adhering to customer service policies such as alteration, damage, and repair, global return policies, etc.
• Drive and perform onsite audits of store physical inventories
• Develop progressively in-depth knowledge of products, craftsmanship, fabrics, made-to-measure, and style evolution whilst translating such knowledge into customer benefits.
• Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
• When required to support the orientation of new staff by acting as a learning coach or “buddy” if assigned by the Store Manager.
• Measure own performance using customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
• Adhere to store operations and time and attendance policies and standards.

Operations Associate:

• Daily fulfillment of e-commerce orders, including pulling & packing items, attaching corresponding paperwork, creating UPS labels, notifying the Stock Team of any inventory discrepancies, and ensuring products are in sellable condition.
• Daily fulfillment of store-to-store transfers & consignments, including picking & packing items, couriering transfers to stores, setting up Messenger Services (if needed) and communicating any inventory discrepancies.
• Assisting Stock Team in receiving shipment, including processing products, printing price tags/shoe stickers, and checking for quality control issues.
• Assisting in Stock Room cleanliness and organization.
• Assist in scheduling messenger services to and from Clients, Stores, and Vendors, per business needs.
• Assist sales team with consignment process, including picking and packing items, ensuring delivery of products (via delivery service or messenger)
• Ensuring all stockroom guidelines are adhered to and followed.
• Assisting Sales Team with pulling products & client alterations for clients, as well as assisting with go-backs.
• Hand carry products from boutique to off-site, if needed.
• Ensure Sales Floor is to visual standard, as required by the needs of the business.

Requirements:

• Is passionate and open-minded
• Ability to self-learn and self-develop
• Generates customer delight
• Proficient with digital technology
• Familiar with Apple products is a plus
• Excellent written and verbal communication skills
• Strong communication and relationship building skills.
• Ability to multi-task on many different projects
• Excellent interpersonal and follow-through skills
• Very detail oriented, highly organized, service oriented, deadline oriented.