Client Advisor-East Hampton

Title: Client Advisor-East Hampton
Company Description: Luxury Menswear Brand
Location: East Hampton, New York 
Salary: $25/hour
Responsibilities: 

• Provide memorable luxury in-store customer service experience by following the Brand's Selling Flow and acting in accordance with the Brand's Mindset.
• Demonstrate an entrepreneurial mindset in developing the business.
• Consistently and effectively network to attract new customers and develop a customer database.
• Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
• Anticipate customers expressed and unexpressed needs and wants and respond appropriately to exceed customer expectations
• Create opportunities for customers to experience multiple company brands, products, and “total looks” by demonstrating relevant yet personalized mix-and-match options.
• Promote Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
• Utilize company-provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
• Leverage “Brand Stories” to support and enhance the selling ceremony 
• Collates useful and accurate customer data and information in accordance with CRM procedures and guidelines.
• Cultivates future customer connections (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
• Utilize CRM software as the primary tool for after-sales communication
• Take ownership of resolving customer issues or complaints with empathy, while adhering to the brand's customer service policies such as alteration, damage, and repair, global return policies, etc.
• Drive and perform onsite audits of store physical inventories
• Develop progressively in-depth knowledge of company products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
• Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
• When required to support the orientation of new staff by acting as a learning coach or “buddy” if assigned by the Store Manager.
• Measure own performance using the brand's customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
• Adhere to the brand's store operations and time and attendance policies and standards.

Requirements: 

• Is passionate and open-minded
• Ability to self-learn and self-develop
• Generates customer delight
• Proficient with digital technology
• Familiar with Apple products is a plus
• Excellent written and verbal communication skills