Client Advisor-East Hampton

East Hampton, New York Retail Posted September 22, 2023
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Title: Client Advisor-East Hampton
Company Description: Luxury Menswear Brand
Location: East Hampton, New York 
Salary: $25/hour

  • Provide memorable luxury in-store customer service experience by following the Brand's Selling Flow and acting in accordance with the Brand's Mindset.
  • Demonstrate an entrepreneurial mindset in developing the business.
  • Consistently and effectively network to attract new customers and develop a customer database.
  • Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
  • Anticipate customers expressed and unexpressed needs and wants and respond appropriately to exceed customer expectations
  • Create opportunities for customers to experience multiple company brands, products, and “total looks” by demonstrating relevant yet personalized mix-and-match options.
  • Promote Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
  • Utilize company-provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
  • Leverage “Brand Stories” to support and enhance the selling ceremony 
  • Collates useful and accurate customer data and information in accordance with CRM procedures and guidelines.
  • Cultivates future customer connections (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
  • Utilize CRM software as the primary tool for after-sales communication
  • Take ownership of resolving customer issues or complaints with empathy, while adhering to the brand's customer service policies such as alteration, damage, and repair, global return policies, etc.
  • Drive and perform onsite audits of store physical inventories
  • Develop progressively in-depth knowledge of company products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
  • Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
  • When required to support the orientation of new staff by acting as a learning coach or “buddy” if assigned by the Store Manager.
  • Measure own performance using the brand's customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
  • Adhere to the brand's store operations and time and attendance policies and standards.


  • Is passionate and open-minded
  • Ability to self-learn and self-develop
  • Generates customer delight
  • Proficient with digital technology
  • Familiar with Apple products is a plus
  • Excellent written and verbal communication skills
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